Terms of Service

These Terms are between you and Remodeled AI, LLC ("Company," "we," "us," or "our"). Command Claw is a Service operated by Remodeled AI, LLC.

These Terms govern your access to and use of Command Claw (the "Service"). By creating an account, starting onboarding, or using the Service, you agree to these Terms.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You can contact us at contact@remodeled.ai.

• Control plane: the Command Claw web app and APIs used for onboarding, billing, and tenant management.
• Model gateway: the shared service that brokers AI requests and enforces metering and credits.
• Tenant: your dedicated VM + volume and any software you run there (including OpenClaw, skills, and integrations).
• Credits: prepaid balance used to pay for AI usage via the model gateway.

Command Claw provides a hosted OpenClaw deployment with hard tenant isolation. In the current architecture:

• 1 subscription = 1 tenant = 1 isolated VM + 1 volume.
• The Service includes onboarding, provisioning, a control plane dashboard, and a model gateway for AI requests.

Your tenant (VM + volume) is dedicated to you. Anything you install or run inside the tenant is your responsibility.

We may change, suspend, or discontinue parts of the Service over time (for example: providers, features, limits, or supported integrations). We will try to give notice for material changes when reasonable.

The Service is not tailored to comply with industry-specific regulations (for example: HIPAA, FISMA, GLBA). You may not use the Service in a way that would violate applicable privacy, security, or financial services laws.

You must provide accurate account information and keep it up to date.

You are responsible for all activity under your account, including actions taken in your tenant. Protect your credentials and immediately notify us if you believe your account has been compromised.

You agree not to attempt to bypass authentication, authorization, rate limiting, metering, or other security controls.

The Service is intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Service.

Subscriptions and credit purchases are processed through Stripe. Your subscription fee, credit pricing, and any taxes are shown at checkout and in your dashboard.

• Included credits refresh each billing period and do not roll over.
• Additional usage is paid using prepaid credits. Purchased credits do not expire.
• Purchased credits are sold at a small markup over underlying provider cost (currently 3%) to cover processing and operations.
• The Service does not allow negative balances. If your credits are exhausted, the model gateway will deny requests unless you have enabled auto top-up and it succeeds.

Auto top-up (if enabled) charges your saved payment method based on your configured threshold, top-up amount, and monthly cap. Your monthly cap applies to auto top-ups only.

Except where required by law, subscription fees and purchased credits are non-refundable. If you believe a charge is in error, contact us promptly so we can investigate.

You are responsible for any applicable taxes, duties, or government assessments associated with your use of the Service.

If you cancel, access continues until the end of the then-current billing period. At the end of the billing period, we delete your tenant droplet and volume.

Deleting the droplet and volume permanently removes data stored on the tenant volume. You are responsible for exporting data and maintaining backups before cancellation or deletion.

We may retain limited billing and accounting records as required for legitimate business and legal reasons.

We design the Service so each tenant is isolated. However, skills and other software you install can be malicious, misconfigured, or unsafe. You are responsible for what runs inside your tenant.

• You are responsible for your own backups and data retention inside your tenant.
• You are responsible for compliance with third-party terms (for example: Telegram, AI providers, or any APIs you connect).
• If you operate a Telegram bot or other integration, you are responsible for disclosures and consents to your end users as required by law.
• You are responsible for the security of credentials and tokens you store or use in your tenant (for example: bot tokens, API keys you add, or secrets used by skills).

You agree not to use the Service to:

• violate laws or regulations
• develop, distribute, or run malware, or attempt to compromise infrastructure
• interfere with other tenants or attempt to access data you do not own
• abuse third-party services or violate AI provider policies
• attempt to bypass metering, billing, rate limits, or security controls

We may suspend or terminate access if we reasonably believe your use creates risk for the Service, other customers, third parties, or the public.

We and our licensors own the Service and its underlying software, including all related intellectual property rights. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal purposes.

You retain ownership of the content and data you store in your tenant. To provide the Service, you grant us the limited rights necessary to host, process, transmit, and display that data as part of operating the Service.

If you submit feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

Our goal is to operate the Service without capturing sensitive user content in shared services. By default, we do not log or store AI prompts or AI responses in our control plane or model gateway. We do store limited metering metadata (for example: model, token counts, computed cost, timestamps, and request IDs).

Your tenant may store prompts, responses, and message content depending on your configuration and what you run inside the tenant. You control that data and are responsible for its handling and retention.

For details on what we collect and how we use it, see our Privacy Notice at /privacy.

The Service may enable AI features via the model gateway and third-party AI providers. AI output can be inaccurate or harmful, and may reflect limitations of the underlying models. You are responsible for reviewing and validating AI output before relying on it.

You agree not to use the Service for high-risk decisions where errors could cause harm (for example: medical, legal, financial, or safety-critical decisions) without appropriate professional review and safeguards.

Third-party AI provider policies apply to your use. We may block or restrict usage that we believe violates those policies, these Terms, or applicable law.

The Service depends on third-party services (for example: Stripe for billing, DigitalOcean for tenant compute, Telegram for messaging, and AI providers for model inference). Those services may have their own terms and policies, and you are responsible for complying with them.

We are not responsible for outages, data loss, or changes caused by third-party services. Where possible, we design the Service to degrade safely (for example: denying AI requests when credits are exhausted).

We may suspend or terminate your access to the Service if: (a) you breach these Terms, (b) payment fails or you are delinquent, (c) your use creates security or legal risk, or (d) we are required to do so by law.

If we suspend the Service for non-payment, we may restrict access to your tenant. Cancellation triggers deletion at the end of the billing period as described above.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMMAND CLAW WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR REVENUE.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID (IF ANY) BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

These Terms and your use of the Service are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms ("Dispute"), you and we agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Informal negotiations begin upon written notice from one party to the other.

If a Dispute is not resolved through informal negotiations, the Dispute (except those excluded below) will be finally and exclusively resolved by binding arbitration. The arbitration will be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer-Related Disputes.

Except where otherwise required by AAA rules or applicable law, arbitration will take place in Volusia, Florida. If for any reason a Dispute proceeds in court rather than arbitration, the Dispute will be commenced or prosecuted in the state and federal courts located in Volusia, Florida, and each party consents to personal jurisdiction and waives defenses related to forum non conveniens.

Class action waiver: to the fullest extent permitted by law, arbitration will be limited to the Dispute between the parties individually. There is no right or authority for any Dispute to be arbitrated on a class-action basis or brought in a purported representative capacity.

Exceptions: the following Disputes are not subject to the informal negotiation and arbitration provisions above: (a) disputes to enforce or protect intellectual property rights; (b) disputes related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) claims for injunctive relief.

Time limit: any Dispute must be commenced within one (1) year after the cause of action arose.

These Terms (together with our Privacy Notice) are the entire agreement between you and Command Claw regarding the Service, and they supersede any prior agreements or understandings on that subject.

If any provision is held unenforceable, the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of our right to enforce it later.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

You consent to receive notices and communications electronically (for example: via email or within the Service).

Contact: contact@remodeled.ai.